Purchases & Refunds
Mobsters Rise Policies
Purchases, Refunds & Virtual Currency
Rise Tokens, Crown Pass, WooPayments, refunds, disputes, and virtual value.
This policy applies to Rise Tokens, Crown Pass, digital items, membership time, mystery boxes, random rewards, and other paid or premium game content.
No Real-World Cash Value
All Mobsters Rise virtual content is for use inside Mobsters Rise only.
This includes:
- Rise Tokens.
- Game cash.
- Points.
- Respect.
- Crown Pass.
- Items.
- Vehicles.
- Awards.
- Cards.
- Blueprints.
- Vault fragments.
- Mystery boxes.
- Event rewards.
- Crew assets.
Virtual content has no real-world cash value, cannot be redeemed for money, and cannot be transferred outside Mobsters Rise.
Rise Tokens
Rise Tokens are a premium virtual currency used for eligible in-game purchases or features.
- Rise Tokens are not money.
- Rise Tokens cannot be cashed out.
- Rise Tokens cannot be sold to other players.
- Rise Tokens cannot be traded for real-world value.
- Token prices, uses, and offers may change.
Crown Pass
Crown Pass is a membership-style game benefit.
Unless a future checkout page clearly says otherwise:
- Crown Pass is not an automatically renewing subscription.
- Crown Pass time runs while active.
- Crown Pass time may come from purchases, rewards, vouchers, or admin grants.
- Crown Pass perks may be adjusted for balance.
- Crown Pass mystery box progress is earned only from completed active membership time, not by stacking future membership days.
Random Rewards
Mobsters Rise may include random drops, mystery boxes, casino-style games, vaults, card packs, boss loot, blueprint rewards, and other chance-based systems.
- Random rewards are not gambling for real money.
- Rewards cannot be cashed out.
- Odds and drop tables may change for balance.
- A paid purchase does not guarantee a specific random reward unless the purchase page clearly says so.
- Some rewards may be account-bound or restricted from market, auction, gift, or trade.
- Bugged, duplicated, or unintended random rewards may be corrected.
Refunds
Digital purchases are generally final once delivered to the account, except where required by law or approved by staff.
Refunds may be considered for:
- Duplicate charges.
- Unauthorized charges.
- Fraudulent charges.
- Failed delivery.
- Incorrect product delivery.
- Technical errors caused by Mobsters Rise.
- Other cases required by law or payment processor rules.
Refunds are generally not granted for:
- Buyer's remorse after using delivered content.
- Poor random reward results.
- Account penalties caused by rule violations.
- Market losses, PvP losses, casino losses, blueprint losses, vault results, or balance changes.
- Items or currency traded, gifted, spent, consumed, equipped, opened, or otherwise used.
Chargebacks And Payment Disputes
If a chargeback or payment dispute is opened:
- The account may be locked while the issue is reviewed.
- Delivered virtual content may be removed.
- Related trades, transfers, or market activity may be reviewed.
- Fraudulent payment activity may lead to permanent suspension.
Contact support first when possible so staff can review the order.
Balance Changes
Mobsters Rise is a live game. Staff may adjust:
- Item stats.
- Drop rates.
- Prices.
- Token shop offers.
- Crown Pass perks.
- Combat, crime, job, boss, casino, vault, and blueprint rewards.
- Market restrictions.
- Account-bound status.
Balance changes do not create a refund right unless required by law or specifically announced.
Support Requests
For purchase help, send:
- Username.
- Order number.
- Purchase date.
- Payment email if different from account email.
- What went wrong.
- Screenshot or receipt if available.