Last updated: 2026-07-02

This policy explains how players report problems, how staff reviews reports, and how moderation appeals work.

When To Report

Report:

• Harassment or threats.
• Hate speech.
• Doxxing or private information.
• Sexual harassment.
• Suspected underage user.
• Staff impersonation.
• Payment scams.
• Real money trading.
• Automation, auto-clicking, bots, scripts, or macros.
• Multi-accounting.
• Exploit abuse.
• Duplicate rewards or economy bugs.
• Market, auction, or transfer abuse.
• Forum or message abuse.

What To Include

Good reports include:

• Username of the reported player.
• Page or feature involved.
• Date and approximate server time.
• What happened.
• Screenshots if available.
• Links to forum posts, profiles, market listings, auctions, or messages if available.
• Any related usernames.

Do not edit screenshots in a misleading way.

What Staff May Review

Staff may review:

• Reports.
• Chat, forum, profile, crew, and message content.
• Action logs.
• Currency logs.
• Inventory logs.
• Transfer logs.
• Market and auction logs.
• Combat logs.
• IP and device signals.
• Payment history.
• Security and automation flags.
• Prior moderation history.

Possible Outcomes

Staff may:

• Take no action.
• Ask for more information.
• Remove content.
• Issue a warning.
• Mute the account.
• Restrict messages, forums, market, auction, transfer, trade, PvP, or other features.
• Reverse economy movement.
• Lock the account during review.
• Suspend or ban the account.
• Refer payment issues to the payment processor.

False Or Abusive Reports

Do not use reports as a weapon. False reports, spam reports, or reports made to harass another player may lead to moderation.

Appeals

You may appeal most moderation actions.

Appeals should include:

• Username.
• Action being appealed.
• Date of action.
• Why you believe the action was incorrect or too severe.
• Evidence or context.
• A calm explanation.

Appeals are more useful when they address the evidence and behavior directly.

Appeal Limits

Staff may close appeals that:

• Repeat the same argument without new information.
• Contain threats, harassment, or abuse.
• Attempt to pressure staff off-site.
• Include fabricated evidence.
• Are filed by someone other than the account owner.

Staff Decisions

Staff should aim for consistency, but each case depends on severity, intent, history, impact, and evidence. Severe abuse may result in immediate action without prior warning.